It is important that you and all members of the travelling party are aware of the following important terms & conditions as they may relate all or in part to the bookings held by our office on your behalf. If you are making bookings on behalf of a couple or a group of people you should ensure they are aware of these terms & conditions.
To make a booking with CruiseOffers or Travelrite International you must be at least eighteen years old and agree to all the terms and conditions as advised in this document. In order to secure a booking you must complete a booking form and pay a deposit as advised. The person completing the booking form warrants that he/she has authority to accept the passage ticket conditions on behalf of all persons named on the booking form.
You should carefully read all the terms and conditions specific to the product you are booking before finalising your travel transaction.
Acknowledgement of your booking request will be sent via e-mail or telephone call within 24 hours of your request being received. A deposit must be received within 3-5 working days to confirm a booking. The booking will be automatically cancelled if no deposit is received within this time.
Reservations are subject to the terms, conditions and requirements of carriers, hoteliers and other service providers. We reserve the right to cancel or re-schedule departures or itineraries if necessary. Where it is necessary, CruiseOffers or Travelrite International may also substitute suppliers with others of at least a similar standard.
Fares & Prices
The booking form within this site is a request only. CruiseOffers Pty Ltd does not guarantee fares or prices until the booking has been confirmed in writing by one of our consultants, and full payment has been received. Schedules and availability, fare conditions and prices can change at any time. Routing restrictions and other special conditions may apply. Deposits merely hold the reservations and do not guarantee prices.
All prices are based on payment by cash or cheque. Cheques will not be accepted for travel within 7 working days of travel. Credit card payments may also be accepted however costs may vary dependant on the airline or tour operator used. If you intend to pay by credit card to obtain reward points it is essential we are informed what type of credit card you wish to use as credit card details may be passed on to the airline or tour wholesaler to process the charge.
Cancellations must be made in writing and all tickets issued must be returned together with the notice of cancellation. Travel service suppliers may charge cancellation and/or amendment fees. If you cancel or amend a booking these charges are your responsibility. In addition to those imposed by travel service providers a charge of $100 per person is payable to CruiseOffers for any cancellation prior to receiving full payment. After full payment has been received a cancellation will incur a fee of 10% of the total booking.
Where amendment of a booking is permitted by the travel supplier, a charge of up to $25 per person is payable to CruiseOffers/Travelrite International for each permitted amendment, plus the individual suppliers fee.
Passport, Visa and Health requirements are the responsibility of individual travellers. Passports are required for all travellers departing Australia. Permanent residents travelling on a foreign passport must hold an Australian Re-entry Visa. Many countries require that foreign nationals entering hold a passport with at least six months validity. The final responsibility for ensuring documentation is correct is that of the individual traveller. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. CruiseOffers will not be held responsible for tickets lost by a third party, such as Australia Post. Any charges associated with reissue and resending of documentation will be a client expense.
Travel Insurance is highly recommended for all travellers. Please ensure you take note of the special inclusions and exclusions as they may relate to your particular circumstances. Pre-existing Medical Conditions and cover for this must be approved by the Insurer. If you have taken out another Travel Insurance Policy or believe you have adequate cover from a credit card policy we will require details of the insurance cover that you hold. If you choose not to take out Travel Insurance a "Refusal of Travel Insurance Declaration" must be completed.
A large number of Airport, Departure & Security Taxes are imposed by various countries, states and towns around the world and in Australia. Where applicable these have been included in the cost of the airline ticket and are shown in the relevant tax boxes. There may be some variations in final costs depending on exchange rate fluctuation and the number of taxes imposed at time of ticketing. Any additional costs or taxes that occur will be required to be paid.
Passports are required for all international travel. Passports must have a minimum of 6 months validity from the date of scheduled return to Australia. Travel documents and airline tickets must exactly match the name and spelling as appears in the passport. Additionally, for security reasons some airlines may require all details as they appear in the passport prior to ticketing. Please ensure that you advise your consultant of the correct details at the time of booking. We will need to sight your passport before any documents can be released and we will not be liable for any incorrect information given to us nor for any re-issue fees imposed by the airline or tour wholesaler should re-issue of documentation be required. If travelling on any passport other than Australian you must inform us immediately as it may be necessary to obtain a Re-Entry Visa into Australia or visas for other countries.
Whilst we offer full assistance it is the responsibility of each traveller to ensure that they have full and correct documentation to undertake their journey.
Australian Passport holders require visas to enter some countries. Some countries allow for a "visa free" stay for tourism purposes. If you are travelling on business this does not always apply. Also, if you or a member of your travelling party have a criminal offense entry may be denied. Please speak with your travel consultant about this.
Some consulates charge visa fees and we reserve the right to charge a service fee to cover courier fees and the like should we obtain this documentation on your behalf. Issuance of visas is not the responsibility of your travel agent and we cannot be held responsible should you be unable to obtain the correct visas to undertake your journey.
Frequent Flyer Programs
Many airlines offer Frequent Flyer Reward Programs - if you are not a member of any of these programs we are happy to discuss your options and of course the benefits with you.
Similarly, if you are a member of any Frequent Flyer program please ensure that your consultant is aware of this immediately so that the necessary steps can be taken to ensure that you earn the rewards. As a safeguard it is also advisable to keep all your boarding passes so that you can verify this against your Points Summary after travel has been completed.
Dept.of Foreign Affairs & Trade Warnings
For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to travel to that country. In these instances whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be affective we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients' behalf we do so without responsibility or liability.
Should you wish to check with the Department of Foreign Affairs their website address is: www.dfat.gov.au. There is also another service provided to Australian travellers where you are able to register your personal details i.e passport numbers, contact details in Australia and the countries you will be visiting. These details are automatically passed on to the relevant Embassies of the countries you will be visiting. Simply register via the website: www.orao.dfat.gov.au to utilise this service.
Third Party Suppliers
CruiseOffers Pty Ltd, as a licensed travel agent, act only as an agent for services supplied on behalf of third parties such as airlines, cruise lines or hotel operators. Each supplier operates under their own terms and conditions. By booking services with a supplier you are subject to their terms and conditions. It is your responsibility to ensure you are familiar with these terms. If you require further information about third party supplier's terms and conditions please ask us.
Your contact information will be required by third party suppliers to accept and confirm a booking. Privacy law safeguards your personal details. In no other circumstances will this information be shared with a third party. Your information may be used by CruiseOffers for the purpose of relaying travel related information to you.
Limitations of Liability
CruiseOffers/Travelrite International Pty Ltd (Licence No 30858) acts as the travel agent supplying the holiday arrangements described throughout this website. Neither Nationwide News, The Sunday Telegraph and The Senior Newspaper, nor any of its subsidiaries nor any of its newspapers, have any involvement in the holiday arrangements, and have no liability of any kind to any person in relation to the cruises. Travelrite International Pty Ltd, its agents, officers, affiliates, and/or suppliers of services pursuant to, or in connection with these cruises, shall act only as agents for the passenger in making arrangements for hotels, transportation, including transportation by ship, restaurants, or any other service and do not assume any liability whatsoever for any injury, damage, death, loss, accident or delay to person or property due to an act of negligence or a default of any hotel, carrier restaurant company or person rendering any services included in cruises, or by act of God. Further no responsibilities are accepted for any damage or delay due to sickness, pilferage, labour disputes, machinery break-down, quarantine, government restraints, weather, terrorism or other causes beyond their control. No responsibility is accepted for any additional expense, omission, delays, re-routing or acts of any government authority. Baggage is at owner’s risk throughout the cruise. The passage contract between the carriers concerned, when issued, shall constitute the sole contract between the carriers and the purchasers of these cruises and/or the passengers. The right is reserved to withdraw any cruise and/or make such changes in the cruises as may be found desirable or necessary for the convenience of the parties and the proper carrying out of the cruises. This contract shall be construed in accordance of the laws of the State of Victoria, Australia. Attention is also directed to the terms and conditions of the Cruise Line cruise passage contract, detailed on the back of the Cruise Line reservation form. If you do not have a copy of this form please contact us and we will send one to you. We accept no responsibility if you, the passenger, is refused entry to the intended country/countries visited. We will not be responsible for any expenses, costs, liabilities or loss in relation to such. We do not guarantee any specific flight schedule and do not accept liability for lack of adequate connections, delays or airline schedule changes.
By making a booking with CruiseOffers or Travelrite International you accept these terms and conditions.